Customer Survey Form

Organization name (if applicable):

Contact person:

Contact number:

Car rental date:

Rental time: 000102030405060708091011121314151617181920212223:001020304050

The license plate number of the tourist bus you are taking:

Driver serving you:

Customer Service Officer Service Quality

Able to provide clear car rental information Very much agreeAgreeNeutralDisagreeNot applicable Kind and friendly attitude Very much agreeAgreeNeutralDisagreeNot applicable Be able to deal with customer complaints patiently and make arrangements afterwards Very much agreeAgreeNeutralDisagreeNot applicable Properly and actively deal with emergencies Very much agreeAgreeNeutralDisagreeNot applicable

Bus Appearance and Compartment Environment

Comfortable in the carriage Very much agreeAgreeNeutralDisagreeNot applicable The cabin is clean and tidy Very much agreeAgreeNeutralDisagreeNot applicable Clean and bright exterior Very much agreeAgreeNeutralDisagreeNot applicable Air circulation/moderate temperature in the cabin Very much agreeAgreeNeutralDisagreeNot applicable

Driver Service Quality

Kind and friendly attitude Very much agreeAgreeNeutralDisagreeNot applicable Very punctual Very much agreeAgreeNeutralDisagreeNot applicable Good driving attitude Very much agreeAgreeNeutralDisagreeNot applicable The driving speed is suitable Very much agreeAgreeNeutralDisagreeNot applicable Excellent driving skills Very much agreeAgreeNeutralDisagreeNot applicable The driver looks neat and tidy Very much agreeAgreeNeutralDisagreeNot applicable

Service Charge

Clearly displayed on the quotation Very much agreeAgreeNeutralDisagreeNot applicable Affordable Very much agreeAgreeNeutralDisagreeNot applicable

HP overall performance in this service (5 points for the best) 54321 Which of the following sentences do you agree with describing HP? (Multiple options can be selected) Reasonable feesVery efficient from quotation to order placementThe driver is polite and goodExcellent service by support staffThe quality of coaches is above averageThe bus arrives on timeCan book a lot of busesAverage quality of coachesCan deploy vehicles at any time From which source did you hear about us? (Multiple options available) Company webpageFriend introductionFacebookInstagramGoogle search Will you choose HP Service again? YesNo Other valuable opinions:

Thank you for your comments!