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Customer Survey Form
Organization name (if applicable):
Contact person:
Contact number:
Car rental date:
Rental time:
00
01
02
03
04
05
06
07
08
09
10
11
12
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14
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18
19
20
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:
00
10
20
30
40
50
The license plate number of the tourist bus you are taking:
Driver serving you:
Customer Service Officer Service Quality
Able to provide clear car rental information
Very much agree
Agree
Neutral
Disagree
Not applicable
Kind and friendly attitude
Very much agree
Agree
Neutral
Disagree
Not applicable
Be able to deal with customer complaints patiently and make arrangements afterwards
Very much agree
Agree
Neutral
Disagree
Not applicable
Properly and actively deal with emergencies
Very much agree
Agree
Neutral
Disagree
Not applicable
Bus Appearance and Compartment Environment
Comfortable in the carriage
Very much agree
Agree
Neutral
Disagree
Not applicable
The cabin is clean and tidy
Very much agree
Agree
Neutral
Disagree
Not applicable
Clean and bright exterior
Very much agree
Agree
Neutral
Disagree
Not applicable
Air circulation/moderate temperature in the cabin
Very much agree
Agree
Neutral
Disagree
Not applicable
Driver Service Quality
Kind and friendly attitude
Very much agree
Agree
Neutral
Disagree
Not applicable
Very punctual
Very much agree
Agree
Neutral
Disagree
Not applicable
Good driving attitude
Very much agree
Agree
Neutral
Disagree
Not applicable
The driving speed is suitable
Very much agree
Agree
Neutral
Disagree
Not applicable
Excellent driving skills
Very much agree
Agree
Neutral
Disagree
Not applicable
The driver looks neat and tidy
Very much agree
Agree
Neutral
Disagree
Not applicable
Service Charge
Clearly displayed on the quotation
Very much agree
Agree
Neutral
Disagree
Not applicable
Affordable
Very much agree
Agree
Neutral
Disagree
Not applicable
HP overall performance in this service (5 points for the best)
5
4
3
2
1
Which of the following sentences do you agree with describing HP? (Multiple options can be selected)
Reasonable fees
Very efficient from quotation to order placement
The driver is polite and good
Excellent service by support staff
The quality of coaches is above average
The bus arrives on time
Can book a lot of buses
Average quality of coaches
Can deploy vehicles at any time
From which source did you hear about us? (Multiple options available)
Company webpage
Friend introduction
Facebook
Instagram
Google search
Will you choose HP Service again?
Yes
No
Other valuable opinions:
Thank you for your comments!